Frequently Asked Questions (FAQ)

  • All
  • Denunciations (1)
  • Payment methods (1)
  • Responsibility for payment (2)
  • Who pays? (3)
  • denunciations

    Reporting of wrongdoing

    All users of Dessercom’s services are encouraged to spontaneously share their questions about practices that they consider questionable, both in terms of administration and finance and prehospital care, as well as any act that may damage the company’s reputation.

    Report a practice
  • payment-methods

    How can I pay my Dessercom transport bill?

    Online, using our payment form. .
    At our offices, Monday to Friday, 8:30 a.m. to 4:30 p.m.See our address..
    By phone, using a credit card (Visa or MasterCard). Contact us!
    Through participating financial institutions, either online or in person. SIPC #5919.
    By mail, cheque, or money order payable to Dessercom Inc.See our address..

  • responsibility-for-payment

    What happens if I am a new foreign national?

    You must provide us with a copy of your form (IMM 1442), in order to apply for reimbursement.

  • responsibility-for-payment

    Am I responsible for payment if I am the victim of a crime?

    You may be eligible for a refund provided you make a claim with IVAC. Dessercom cannot, under any circumstances, make the claim directly with this organization.

  • who-pays-the-costs

    Who should make the claim to my insurance company?

    Dessercom cannot bill insurance companies directly. Therefore, the person being transported must pay their bill and then file the claim with their insurance company by sending them the invoice.

  • who-pays-the-costs

    Who pays for ambulance transport?

    Any person transported by ambulance is responsible for paying the costs of their transport. However, many group insurance programs can reimburse a certain percentage of the bill, so it is your responsibility to check with your insurer. If the person being transported is a resident of Quebec, certain free programs may apply if they meet the organization’s eligibility standards (see the following question to see the list of eligible people).

  • who-pays-the-costs

    Who in Quebec is eligible for the free programs?

    • Anyone who is injured after a road accident, provided they are using the ambulance due to their road accident;
    • Anyone who is receiving social assistance, if they were eligible on the day they were transported;
    • Anyone who is injured at work, provided they are using the ambulance due to their workplace accident;
    • Veterans, provided they are using the ambulance due to their veteran status;
    • Anyone being transported between two facilities, if they are a resident of Quebec and the establishment has authorized transportation;
    • Anyone aged 65 or older, if their transportation qualifies;
    • Members of the Canadian Armed Forces, provided they are using the ambulance due to their status as a member of the Canadian Armed Forces;
    • Anyone who is detained in a correctional facility or police station, if they are considered detained by the police station or the transport is authorized by the correctional facility;
    • Anyone who is a member of the First Nations and living on a reserve, provided they have Indian status;
    • Members of the Royal Canadian Mounted Police.

    * Subject to change based on government policies

    Payment Responsibility Table